Terms of Service

Last Updated: 7 April 2023

Welcome to My Local Ranker (“we,” “us,” “our,” or the “Company”). We operate the https://mylocalranker.co.uk website and related platforms (collectively, the “Services”). These Terms of Service (the “Terms”) govern your use of our Services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Key Definitions

  1. “Services”: Includes our website, subdomains, mobile or web applications, related software, and any services, features, or content we make available.
  2. “User” (“you” or “your”): Any individual or entity that visits, browses, registers for an account, or otherwise uses our Services.
  3. “Content”: All information, text, images, videos, data, code, or other materials accessible through our Services, including User-Generated Content.

2. Acceptance of Terms

  1. Agreement to Terms: By using our Services, you agree to these Terms and any applicable laws and regulations. If you do not agree, do not use our Services.
  2. Eligibility: You must be at least 13 years of age or the age of majority in your jurisdiction, whichever is older, to use our Services. If you are using our Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

3. Changes to These Terms

  1. Right to Update: We may update or modify these Terms from time to time to reflect changes in our business practices, to comply with law, or for other reasons. The “Last Updated” date indicates when the Terms were last revised.
  2. Notice & Acceptance: If we make material changes, we will provide notice (e.g., by posting on our website or via email). Your continued use of the Services after such updates signifies your acceptance of the revised Terms. If you do not agree, you should discontinue use immediately.

4. About Our Services

  1. Platform Purpose: My Local Ranker provides software and online tools designed to streamline real estate or property offers, negotiations, and related transactions. We do not provide legal, financial, or professional real estate advice.
  2. No Professional Advice: Any guidance or information provided by us or through our Services is for general informational purposes only. You should consult qualified professionals for legal, financial, or other specialised advice.
  3. Disclaimer of Agency: We are not an estate agency, law firm, or financial institution. Your interactions via our Services do not create an agency, fiduciary, or lawyer-client relationship with us.

5. User Accounts & Security

  1. Account Creation: You may need to register for an account to access certain Services. You agree to provide accurate and up-to-date information during registration and to promptly update any changes.
  2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorised use, notify us immediately at [[email protected]].
  3. Termination/Suspension: We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms or applicable laws, or if your use of the Services may create liability for us or other users.

6. Acceptable Use

  1. Compliance with Laws: You agree to use the Services in compliance with all applicable UK laws, regulations, and industry standards, including but not limited to the Consumer Rights Act 2015, the Electronic Commerce Regulations, and relevant consumer protection legislation.
  2. Prohibited Conduct: You must not:
    • Interfere with or disrupt our Services, servers, or networks.
    • Transmit viruses, malware, or any other malicious code.
    • Use data mining, robots, or similar data gathering or extraction tools without our prior written consent.
    • Impersonate another person or misrepresent your affiliation with any entity.
    • Use the Services to harass, bully, defame, or discriminate against others.
    • Upload or share any content that infringes intellectual property rights, violates privacy rights, or is otherwise unlawful.
  3. Monitoring: We may monitor your use of the Services for security, operational, or compliance reasons, subject to our Privacy Policy and applicable law.

7. User-Generated Content

  1. Definition: “User-Generated Content” (UGC) includes any information, text, files, images, videos, or other materials that users upload or submit to the Services.
  2. Ownership: You retain all ownership rights in and to your UGC. However, by uploading or submitting UGC, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, display, and prepare derivative works from your UGC to operate or improve the Services.
  3. User Responsibilities:
    • You represent and warrant that you have the necessary rights to submit UGC and that it does not violate the rights of any third party.
    • You acknowledge that we have the right (but no obligation) to monitor, edit, or remove any UGC if we believe it violates these Terms or applicable law.
  4. Copyright Infringement (DMCA): If you believe your content has been used without permission, please contact us at [[email protected]] with relevant details for a takedown request.

8. Intellectual Property

  1. Our IP: The Services, including all logos, trademarks, designs, text, graphics, software, and content (excluding UGC), are owned or licensed by us and are protected by intellectual property laws. You may not use our IP without our express written consent.
  2. Feedback: If you send us any feedback or suggestions regarding our Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without compensation to you.

9. Third-Party Services & Links

  1. External Links: Our Services may include links to third-party websites or services. We do not endorse or control those third parties and are not responsible for their content, terms, or privacy policies.
  2. Third-Party Integration: Our Services may integrate or interact with third-party APIs or plugins (e.g., payment processors, analytics tools). Your use of these features may be subject to separate terms and conditions. We are not responsible for the quality or performance of third-party services.

10. Software Licences & Updates

  1. Licence Grant: Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use our software or applications included in the Services.
  2. Restrictions: You shall not:
    • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our software, except where permitted by law.
    • Rent, lease, lend, sell, redistribute, or sublicense the software or Services.
    • Modify or create derivative works based on our software or Services.
  3. Updates: We may provide updates or upgrades to our software. You agree to receive and install such updates as part of your use of the Services. Failure to update may affect the functionality of the Services.

11. Fees & Payments

  1. Pricing: Certain features of our Services may require payment of fees. All fees are due in advance unless otherwise specified.
  2. Payment Methods: You must provide valid payment information. By providing payment details, you authorise us to charge applicable fees to your designated payment method.
  3. Refunds: Any refunds are granted at our sole discretion and in accordance with applicable UK consumer protection laws.
  4. Late Payments: We reserve the right to suspend or terminate your access to paid features if payments are not made on time.

12. Consumer Rights & Warranties

  1. Consumer Rights: If you are a consumer (as defined under the Consumer Rights Act 2015), nothing in these Terms affects your statutory rights. Some disclaimers or limitations in these Terms may not apply to you.
  2. Service Performance: We will use reasonable skill and care in providing our Services. However, results may vary.
  3. No Guarantee of Results: We do not guarantee successful property transactions, buyer interest, or any specific outcomes from using our Services.

13. Disclaimer of Warranties

  1. As-Is Basis: To the fullest extent permitted by law, our Services (including any software, content, and materials) are provided “as is” and “as available” without warranty of any kind.
  2. No Additional Warranties: We specifically disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted or error-free.
  3. Property & Financial Decisions: All property or financial decisions made through our Services are solely your responsibility. We disclaim any liability for losses or damages arising from your reliance on information obtained through the Services.

14. Limitation of Liability

  1. Indirect Damages: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages (including loss of profits, data, or goodwill) arising out of or relating to these Terms or your use of the Services.
  2. Cap on Liability: Our total liability under or in connection with these Terms shall not exceed:
    • The total amounts paid by you for the Services in the twelve (12) months preceding the event giving rise to liability, or
    • £100, whichever is greater.
  3. Exclusions: Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless My Local Ranker, its affiliates, and their respective officers, directors, employees, and agents from and against any losses, liabilities, claims, demands, damages, costs, or expenses (including reasonable legal fees) arising out of or relating to:

  1. Your breach of these Terms;
  2. Your use or misuse of the Services;
  3. Your violation of any third-party rights, including intellectual property or privacy rights; or
  4. Your violation of any applicable laws or regulations.

16. Governing Law & Dispute Resolution

  1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.
  2. Jurisdiction: You agree to submit to the exclusive jurisdiction of the courts located in England and Wales for the resolution of any disputes arising out of or related to these Terms or the Services.
  3. Informal Resolution: In the event of a dispute, you agree to first contact us at [[email protected]] to attempt to resolve the matter informally.

17. Termination

  1. Termination by You: You may stop using our Services at any time. If you wish to delete your account, please contact us at [[email protected]].
  2. Termination by Us: We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or applicable law, or for any other reason in our sole discretion.
  3. Survival: The following provisions (and any others that by their nature should survive) will remain in effect even after termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law & Dispute Resolution, and Miscellaneous.

18. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent such failure or delay is caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or other similar events.

19. Miscellaneous

  1. Entire Agreement: These Terms, along with any other legal notices or policies referenced herein (including our Privacy Policy), constitute the entire agreement between you and us regarding the Services and supersede all prior agreements, understandings, or communications.
  2. No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
  3. Severability: If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
  4. Assignment: We may assign or transfer these Terms, in whole or in part, at any time without notice. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent.
  5. Contact Us: For questions, concerns, or feedback regarding these Terms or our Services, please reach out to [[email protected]] or the Contact page on our website.

By using our Services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree, you must not use our Services.