Privacy Policy

Effective Date: 9 April 2023

Welcome to My Local Ranker (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website https://mylocalranker.co.uk/ (the “Website”), as well as your rights under UK data protection laws.

1. Who We Are

  • Name of Entity: My Local Ranker (the “Data Controller”)
  • Registered Address: Kemp House, 152 City Road, London, Greater London, England, EC1V 2NX
  • Contact Email: [email protected]

We are responsible for deciding how and why we hold and use your personal data. Should you have questions about this Privacy Policy or wish to exercise any legal rights, please contact us using the details above.

2. What Information We Collect

We may collect and process the following categories of personal data:

  1. Identification & Contact Details

    • Name, email address, phone number, and postal address.

  2. Property & Transaction Information

    • Details about property listings, offers, and related transactions if you use our services to submit or manage offers.

  3. Account & Login Information

    • Username, password (hashed), or other account credentials if you register an account.

  4. Financial Information

    • Payment details or bank information (if relevant to property transactions or fees).

  5. Marketing & Communications Data

    • Your preferences for receiving marketing communications from us; social media handles if you connect via social platforms.

  6. Technical Data

    • IP address, browser type, device identifiers, cookie data, and other details regarding your Website interactions.

  7. Other Data You Provide

    • Any other personal data you voluntarily share with us when filling out forms or contacting us (e.g., support queries).

Note: We typically do not collect special category personal data (e.g., health, religious, or ethnic information). If we ever need to handle such data, we will request your explicit consent or rely on another lawful basis under UK law.

3. How We Collect Your Data

  • Direct Interactions: You provide data when you fill out forms, register for an account, submit offers, or communicate with us.
  • Automated Technologies: We automatically collect technical data (IP, cookies, device info) as you navigate the Website, typically through cookies, server logs, and similar technologies.
  • Third Parties: We may receive personal data from third parties, such as analytics providers, payment processors, or marketing partners.

We use your personal data only where UK law permits. Common lawful bases include:

  1. Consent

    • Where you give explicit consent (e.g., when signing up for newsletters or certain marketing).

  2. Contractual Necessity

    • To perform our obligations under a contract (e.g., providing services you’ve registered for).

  3. Legal Obligation

    • To comply with UK legal or regulatory obligations (e.g., anti-money-laundering checks in property transactions).

  4. Legitimate Interests

    • For our or third parties’ legitimate business interests (e.g., improving user experience, fraud prevention), provided such interests do not override your rights and freedoms.

5. How We Use Your Data

We may use your personal data to:

  • Provide Services: Facilitate property listings and offers, maintain your account, and process transactions.
  • Customer Support: Handle your inquiries, troubleshoot issues, and manage customer service requests.
  • Marketing & Communications: Send newsletters or promotions (only if you have opted in). You can withdraw consent at any time.
  • Analytics & Improvements: Analyze traffic and usage patterns to improve our Website’s performance and features.
  • Legal & Compliance: Comply with regulatory requirements, detect fraud, or enforce our rights.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Store user preferences and session information.
  • Analyze traffic and user interactions.
  • Provide personalized ads or content, if applicable.

You can manage or disable cookies at any time through your browser settings. Refer to our Cookie Policy Section for more details.

7. Who We Share Your Data With

  1. Service Providers

    • We may share data with third-party vendors (e.g., hosting providers, payment processors) who assist in operating our business.

  2. Business Partners

    • If you request or opt into co-branded services or property transaction partnerships.

  3. Legal or Regulatory Authorities

    • When required to comply with the law or to protect our rights.

  4. Corporate Transactions

    • In connection with a sale, merger, or transfer of part of our business or assets, your personal data may be disclosed to the prospective buyer or merged entity.

We contractually require these third parties to handle your data securely and in compliance with applicable laws.

8. International Data Transfers

If we transfer your data outside of the UK (and/or European Economic Area), we ensure similar protection by using:

  • Adequacy decisions by the relevant authority.
  • Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
  • Other recognized data protection safeguards.

If you need more details about specific transfer mechanisms, please contact us.

9. How We Protect Your Information

We take technical and organizational measures to protect your personal data from unauthorized access or disclosure, including:

  • Data encryption (in transit and/or at rest) where appropriate.
  • Secure data storage in controlled facilities.
  • Regular reviews of our security protocols and employee training on data handling.

Despite our efforts, no system is entirely secure. If you suspect your data or interaction with us is no longer secure, please notify us immediately.

10. Data Retention

We retain your personal data only for as long as reasonably necessary to:

  • Fulfill the purposes for which it was collected.
  • Satisfy any legal, regulatory, tax, accounting, or reporting requirements.
  • Resolve disputes or enforce our legal agreements and policies.

Once the retention period has expired, we will securely delete or anonymize your personal data in compliance with applicable laws.

11. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and other applicable laws, you may have the right to:

  • Access Your Data: Obtain a copy of the personal data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Ask us to delete your data under certain circumstances.
  • Restriction of Processing: Request we limit how we use your data.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Object to Processing: Object to certain processing activities, including direct marketing.
  • Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at [[email protected]]. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

12. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child under the age of 13 has provided us with personal information, please contact us so we can investigate and delete it where required.

Our Website may contain links to third-party sites not operated by us. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing personal information.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The “Effective Date” at the top indicates when it was last revised. Your continued use of our Website after we post any updates signifies your acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Address: Kemp House, 152 City Road, London, Greater London, England, EC1V 2NX